International Field Service Technician

Company details

Automatic Systems, a subsidiary of the French company IER (Bolloré Group) headquartered in Belgium, designs, manufactures, and maintains a wide range of pedestrian and vehicle access control equipment. Since 2019, IER and Automatic Systems have merged their passenger and baggage processing activities into a structured and cohesive unit, forming the EASIER Business Unit to provide robust and innovative self-service solutions for public administrations, land transport networks, airports, and airlines.

EASIER offers a diverse range of high-quality products and services to air and land transport operators as well as public establishments. With a global commercial presence and a network of authorized partners and distributors, EASIER serves all major players in the aerospace, public transport, and public service/venue industries, ensuring the operational maintenance of its equipment.

Function

In this role, you will report to the Production Director based in Wavre. Your areas of responsibility include:

Service Deliveries

• International
• • • Technical support and on-site troubleshooting for customers
    • Installation of pilot equipment or exhibitions
    • Retrofit installation (adaptation of existing equipment on site)
    • Informing sales representatives of detected opportunities
• In Belgium
• • • Remote technical support for customers (soft troubleshooting: web interface, pre-diagnostic logs, loading and description of issues to level 3)
    • Training, assistance for site managers/technicians performing complete installations
    • Creation/management of troubleshooting tools (project listing and equipment specifications)
    • Preparation for future travels: planning, reservations, documentation, tools, spare parts preparation
    • Occasionally participating in on-site Prevention Plan meetings
    • Communicating possible improvements to the supervisor for fault consolidation/technical improvements
    • Providing support to production (startup, troubleshooting, outgoing checks) on projects requiring subsequent service assistance.

Activity Management and Reporting

• Carefully drafting intervention reports before having them signed by the client
• Closing and providing feedback on each intervention
• Writing expertise reports

In your role, you work safely for yourself and others

• Always wearing personal protective equipment (PPE) according to ongoing activities
• Marking the work area and preventing access to unauthorized persons
• Communicating real-time to the client the non-compliance with access instructions to the work area

Profile

• Minimum A2 diploma with a technical orientation (electricity or electromechanics)
• Minimum 3 years of proven experience in installation or after-sales maintenance of electromechanical products
• Very good knowledge of electricity
• Good knowledge of MS Office suite and capacity to learn specific turnstile diagnostic tools
• Proficiency in French and English (minimum B2). Knowledge of Spanish is a significant asset
• VCA certification (or willingness to undergo training if necessary)

But above all, you are:

• Organized: you have a developed practical sense
• Team player: you maintain good relationships with your colleagues
• Flexible and resourceful: you can work autonomously
• Client and solution-oriented: You are focused on customer service and manage stressful situations calmly and efficiently
• Willing to travel abroad (travel frequency varies according to needs and can be up to 60-70% of the time in a month) and extremely flexible regarding departures (speed of departure) and duration of trips. Some trips will be outside the European space.

Offer

• Permanent contract

• Attractive salary and benefits package

• • €8 meal vouchers
  • Group insurance
  • Hospitalization insurance
  • Ambulatory insurance
  • Year-end bonus
  • Year-end gift voucher
  • 12 days off in lieu (based on a 40-hour work week)
  • Additional leave (seniority, career)

Joining Automatic Systems also means:

• Being part of a Belgian-origin company that has maintained its family spirit over the years
• The opportunity to be trained in new technical aspects and develop within the company
• Working in a supportive environment where everyone is encouraged to share their ideas
• The possibility of working in an innovative company that actively contributes to sustainable development goals: all our products are recyclable at 80 to 90%.